Help Center

How can we help?

Getting started
How do I get a quote?+

Enter your ZIP, choose a service, and answer four questions. Pricing appears instantly.

Do I need a contract?+

No. Recurring service can be paused or canceled at any time from your account.

When will my first visit happen?+

Most first visits are scheduled within three business days of signing up.

Pricing and billing
Is the price I see the price I pay?+

Yes. Quotes are locked in writing and never change without your approval.

When am I charged?+

After every completed visit, with a receipt and photo proof.

Are there any extra fees?+

No setup fees, cancellation fees, or service surcharges.

Scheduling and service
Can I skip a visit?+

Yes. Skip or reschedule any visit from the app or your dashboard.

What happens if it rains?+

Your pro automatically reschedules to the next dry slot at no extra cost.

Do I need to be home?+

No. Most homeowners are away during service.

Pros and trust
Are pros background checked?+

Yes. Every pro passes a multi state criminal and identity check before joining.

Are pros insured?+

Yes. All work is covered by SimpliLawn's general liability policy.

What if I am not satisfied?+

We send a different pro for free or refund the visit. Always.